FAQs | Safely

Product

Are your products safe to use around pets and kids?

Yes, our products are gentle and safe to use around kids and pets. We keep the entire family in mind when we formulate our ingredients.

Are your products cruelty-free?

Yes! We’re committed to being cruelty free: this means we do not test on animals at any stage of product development.

Are your products non-irritating?

Yes, our formulas were created to be gentle and nourishing on your skin whilst also providing a powerful clean

Is your packaging recyclable?

Yes, our packaging is recyclable and we built our bottles to be multi-use. We encourage all customers to refill their bottles where possible and we’re selling refill packs from day 1.

Are your products antibacterial or disinfecting?

Our Hand Sanitizer kills 99.9% of common bacteria and it doesn’t even give you dry, cracked hands!

Is the Everyday Laundry detergent compatible with HE washing machines?

Fully compatible.

Shipping

Where do you ship?

We ship throughout the United States.

How long will it take to get my order?

It depends on where you are. Orders processing will typically take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Safely product(s). Please reach out to hello@getsafely.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

What’s your return policy?

To place a return, please reach out to hello@getsafely.com. Our team will take care of the rest.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Other

Any questions?

You can contact us through our contact page! We will be happy to assist you.